Airlocks * Ball Valves * Bathroom & Shower Installations * Blocked Drains * Blocked Toilets, Sinks & Pipes * Burst Pipes * Dishwasher Installations & Leaks * General Repairs & Maintenance * Hot Water Problems * Immersion Heating * Leaks * Pipework Replacement * Potable Water & Hot Tap Supplies * Pumps * Radiator Installation & Maintenance * Radiator Valves * Rain Water Systems * Shower Adjustments * Stopcocks * Tap & Valve Replacements * Toilet Repairs & Installations * Unvented Water Cylinders * Washing Machine Installations


Heating & Gas

Appliance Installation, Repair & Services * Boiler Fault Finding & Diagnostic Solutions * Boiler Installation, Repair & Maintenance * Boiler Services * Central Heating Controls, Installation & Repairs * Gas Repairs, Detection & Leaks * Gas Safety Certificates & Records * Heating System Component Replacements * Landlord Gas Safety Certificates * Magnetic Filters * Power Flushing * Pump Repairs & Installations * Radiator Installations, Repairs, Leaks, Bleeding & Noise Reduction * Thermostats & Thermostatic Valves * Underfloor Heating * Unvented Cylinders 

Water Emergency?

Find mains stop tap and turn handle CLOCKWISE until it stops

Get some old towels and a bucket to soak up spillages and to catch water

Make sure your heating is OFF

Open all of the taps downstairs first to drain heating system down

Call an engineer to come out and have a look



Smell Gas?

Call the emergency gas number 0800 111 999

Check the gas supply to the appliance is not on

Check the pilot light on your boiler has not gone out

Open all doors and windows to help ventilate the area

Do not turn electrical switches on or off

Do not use a mobile inside of the house, go outside or use a neighbour’s phone

Do not use matches or lighters inside or near the house

Do not smoke inside or near the house

Turn the gas supply off at the meter if you are confident


*Please follow these instructions as guidance only. Make sure your gas appliances are serviced and maintained regularly and flues and chimneys are not blocked. We suggest that you have a carbon monoxide detector near gas appliances for peace of mind

If you have been near gas and/or experience any of these symptoms below, seek medical advice, as you could have carbon monoxide poisoning:

Headaches * Dizziness * Nausea * Breathlessness * Collapse * Loss of Consciousness 

Element Gas Ltd, Sycamore House, White Hart, Machen, Caerphilly CF83 8QL 

Company Registration Number 08673819 Registered in England & Wales 

Gas Safe Registered 555823

T 02920023312  M 07792032907  E

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